Error 495 in Google Play: How to Fix App Downloads

What Does Error 495 Mean

Error 495 in the Google Play Store on Android is a failure code that appears when attempting to download or update an app. It shows up in a pop-up notification or directly below the "Install"/"Update" button. It is usually accompanied by a message like "Couldn't download app due to error 495" or "Error retrieving information from server 495".

This error is not related to a specific app—it occurs during any download attempt from the store, indicating a problem on the client side (your device), not the Google server.

Causes

Error 495 is almost always caused by local issues on the device. The main reasons are:

1. Corrupted cache or data for the Google Play Store — the most common culprit. The app's temporary storage files become unreadable.
2. Google account authentication failure — invalid or expired authorization tokens.
3. Incorrect system date and time — SSL connection disruption due to discrepancies with Google's servers.
4. Corruption of Google Play Services — after an OS or Play Store update.
5. Conflicting apps — third-party cleaning utilities or antivirus software interfering with the store.
6. Network restrictions or unstable connection — especially when using a VPN or corporate proxy.

Method 1: Clear Cache and Data for Google Play Store

This is the first and most effective step. It will remove corrupted temporary files without affecting your installed apps or account.

1. Open your device's Settings.
2. Go to Apps (or Apps & notifications → See all apps).
3. Find and select Google Play Store.
4. Tap Storage.
5. Tap sequentially:
   • Clear cache
   • Clear data (confirm the action)
6. Restart your device.
7. Try downloading the app again.

💡 Tip: If the error persists after this, repeat the steps, but before clearing data, make sure you remember the password for the primary Google account on the device (some firmware versions may require re-authentication).

Method 2: Remove and Re-add Your Google Account

If clearing the cache didn't help, the issue might be with the authorization tokens. You can refresh them by re-adding your account.

1. In Settings, open Users & accounts (or Accounts).
2. Find your primary Google account and tap it.
3. Select Remove account (or Remove). Confirm.
4. Restart your device.
5. After booting, go back to Settings → Users & accounts → Add account.
6. Select Google and sign in, following the on-screen instructions.
7. Open the Google Play Store and try installing the app.

Method 3: Reset Network Settings

Error 495 can be caused by network configuration issues, especially if you've used a VPN or static IP.

⚠️ Important: This step will delete all saved Wi-Fi networks and passwords, as well as Bluetooth pairings. Be prepared to re-enter them.

1. Go to Settings.
2. Open System (or General management).
3. Select Reset (or Reset options).
4. Tap Reset Wi-Fi, mobile & Bluetooth (may be labeled "Reset network settings").
5. Confirm the reset. The device will reboot.
6. After booting, reconnect to Wi-Fi.
7. Check if downloads in the Play Store work.

Method 4: Uninstall Play Store Updates

Sometimes the problem lies within the Play Store's own update mechanism. You can "roll back" to the factory version, after which the Play Store will update itself automatically.

1. In Settings → Apps, find Google Play Store.
2. Tap the three dots in the top-right corner and select Uninstall updates.
3. Confirm the action. The app will revert to its pre-installed version.
4. Open the Google Play Store. It will automatically check for updates.
5. Wait for the update to complete and try installing your desired app.

Prevention

To minimize the risk of error 495 in the future:

• Avoid installing third-party "cleaner" apps (like CCleaner, Clean Master) that may delete necessary Play Store cache files.
• Update Google Play Store only through the official store, avoiding APK files from unknown sources.
• Avoid constant VPN usage when downloading apps, especially free or unofficial ones.
• Regularly check your system time to ensure automatic updates are enabled.
• After major Android updates (e.g., from version 10 to 11), give the Play Store 10–15 minutes to stabilize in the background before actively downloading apps.

These steps cover 95% of error 495 cases. If the problem persists after all actions, it may be a deep system malfunction—in extreme cases, a factory reset of the device will help (make sure to back up your data first).